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Terms & Conditions

The below document is related to our Terms and Conditions, which manage your membership on and the use of, the “Site,” and your purchasing, selling, and use of products through the Site. By accepting these terms and conditions (including the linked information herein), and by using the Site, you consent to follow and abide by these conditions.  This agreement is effective you’re your acceptance. If you do not abide by these Terms and Conditions, please do not access, register with, or use this Site.

By registering on the Site or purchasing or selling products through the Site, you acknowledge and agree to the following terms:

Eligibility for Membership

All members on should be able to form legally binding contracts. Therefore, by using the Site and accepting our Terms and Conditions, you acknowledge that you are at least 18 years of age before you became a member of the Site. We reserve the right to limit or withdraw access to the Site for any member should believe that member to be under the age of 18 years. The Site is not available to users whose memberships have been suspended or withdrawn by If you are registering as a business/corporate entity, you acknowledge that you have the authority to bind that entity by these Terms and Conditions and that you and the business/corporate entity will comply with all applicable laws relating to online trading. No user or business entity may register as a member of the Site more than once.

Your Account and Registration Obligations

Establishing a Membership

When you register as a member on the Site, you are required to:

• Agree to these Terms and Conditions

• Provide faultless, exact, and complete contact information and personal details

• Submit any form of verification as demanded by as part of the registration process

• Avoid including personal contact details such as phone number, email address and the word “ServU” in your user ID.

Use of Membership is not liable for any direct, indirect or consequential loss or loss of profits, goodwill or damage whatsoever resulting from the disclosure or misuse of your username and/or password. By becoming a member on the Site, you consent, warrant, and acknowledge that you will:

• Accept full responsibility for all the activities that will occur under your account or password

• Maintain the privacy of your account and password

• Restrict any access and use of your account

• Notify immediately of any unauthorized use of your account or any violation of security

• Never use another member’s account, without the consent of the account holder

• Refund for any improper, unauthorized, or illegal use of your account by you or by any person obtaining access to the Site through your designated username and password, regardless whether you authorized such access or not

• Treat any other user’s information granted to you by or any other user as strictly confidential

• Regularly update your registration data to keep it accurate, up-to-date and complete. If any information provided from your end is false, inaccurate, not current or incomplete, or if believes that it is is false, inaccurate, not current or incomplete, or not in accordance with these Terms and Conditions, reserves the right to suspend, limit or withdraw your access to the Site and/or your membership on the Site. may, at its sole discretion and at any time, submit any inquiries it deems necessary (whether directly or through a third party) and request that you provide it with additional information or documentation, including without limitation verifying your identity and/or ownership of your financial instruments. If you are a business entity or registered on behalf of a business entity, this information or documentation may include your business license, other incorporation documents and/or documentation showing the authority of any person to act on your behalf. Upon such requests you agree to provide with any information and/or documentation. You acknowledge and agree that may, unless you do so, limit, suspend or withdraw your access to the Site and/or your membership of the Site without liability. We also reserve the right to cancel for a long time inactive unconfirmed / unverified accounts or accounts.

• Never engage in any false or fraudulent activity related to the use of the Site. You acknowledge and consent that your access to the Site and/or your membership of the Site may be suspended, limited or withdrawn by if you are found to have engaged in false or fraudulent activity related to the use of the Site.

• Never transfer your website account (including feedback) and username to another party without our express permission.

• Never engage in buying a product that you are not legally entitled to buy when buying alcohol, for example. reserves the right, at its sole discretion and without any liability whatsoever, to refuse service, terminate accounts, delete or edit content or cancel orders.

Use of the Site

• By using the Site or any of its features and services, you acknowledge, represent, warrant and agree to comply with all applicable domestic and international laws and regulations related to your use of the Site. You also recognize and agree never to carry out any of the following activities:

• Damage to our systems. By doing activities such as, but not limited to, distributing a virus or other harmful computer code, unsolicited or bulk electronic communications, chain letters, and pyramid schemes, you agree not to interfere with or attempt to interfere with the Site or the interests or property of users of the Site.

• Make us liable or cause us to lose (in whole or in part) our services or other suppliers ‘ services

• Take any action that imposes or may place an unreasonable or disproportionately large burden on our infrastructure (as determined at our sole discretion). 

• Interfere with or attempt to interfere with the site’s proper functioning

• Try to take over the account of another user or perform any hacking or phishing of the Site or user accounts and related functions

• Export or re-export any Site tools except in accordance with any relevant jurisdiction’s export control laws

• Copy, modify, distribute or otherwise infringe the copyright material and/or marks of the Site

• Violate any laws, rules, regulations, directives, rights of third parties or our policies ;

• Abuse of the policies or conditions of posted on the Site

Electronic Communications

You agree to receive electronic communications from us when you use, including, but not limited to, emails, text messages, and messages on and through the Site. You agree to receive electronic communications from us when you use, including, but not limited to, emails, text messages, and messages on and through the Site. During the registration process, will ask for your consent to send you promotional emails about new changes, features or promotions on the Site. If you choose not to receive such promotional emails at any time, you can opt out of receiving such emails by clicking on the link at the bottom of any promotional emails that we send.

Payment by Buyers offers buyers the option to pay for items on the Site either online or via Cash On Delivery (“COD”) or any other payment methods made available on the Site when these Terms are posted. merely facilitates buyers’ payments, but does not participate in the purchase and sale of items on the Site. All sales and purchases on the Site remain bipartisan contracts between the purchaser and the seller of an item(s) and is not responsible for any failure to perform, Infringement or any other claim arising out of or relating to any contract concluded between any buyer and seller, nor does have any fiduciary duty to any user. You acknowledge and agree that at your own risk, will hold your funds.


All content posted on the Site, including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations and software, is the property of and is protected by copyright, trademarks, patents or other intellectual property rights and laws. The compilation of the content on the Site is the exclusive property and copyright of and is protected by copyright, trademarks, patents or other intellectual property rights and laws.

Buyer Protection

Users who shop at receive full or partial refunds if they do not receive their item as described by the Seller or if they do not receive it. offers this guarantee to ensure buyers that any seller on the Site protects their purchase from fraud.

If a buyer has purchased an item through and has never received it or received an item worth considerably less in value than described by the seller, will only reimburse the buyer for the item value. In order to be eligible for buyer protection, the buyer must file a complaint with within three days of the initial delivery date if the item is not received or within three days of the effective date of receipt of the item concerned. will investigate the matter and if it has been determined (in its sole discretion) that the seller has intentionally defrauded the buyer in relation to the item for which has reimbursed the buyer, may limit, suspend or withdraw the seller’s access to the Site and/or the seller’s membership and will charge the seller for’s costs in reimbursing the buyer and for any handling and shipping. reserves the right to take such further steps as it considers necessary, including, but not limited to, legal action. You acknowledge and agree that if any item returned to by a buyer is fraudulent or unlawful, then may in its sole discretion destroy the item or take any other steps as it considers necessary

The following section summarizes’s policy for returns and cancellation of orders:

Return Policy for Card Payments

In the event you have settled by card, the price of the purchased item(s) and wish to issue a return order within 3 days of receiving the item(s), the price of such returned item(s) shall be credited to your wallet on your Sanita AFH account within a period of one (1) week.

Return Policy for Cash Payments

In the event you have settled by cash the price of the purchased item(s) and wish to issue a return order within 3 days of receiving the item(s), the price of such returned item(s) shall be credited to your wallet on your Sanita AFH account within a period of one (1) week from the collection date and subject to the compliance of the returned item to the return conditions. You shall use the amount to execute other purchase(s) on the Site.

Return Policy for Promotional Items

Products purchased on sale, during a clearance or with a special offer cannot be returned or refunded.

Return Conditions

• Return requests should be made within 3 (three) days from receiving the item.

• Returns after 30 (thirty) days cannot be accepted.

• Item should be in the same condition you received it. If you use or damage it, it can no longer be returned.

• The item should not be tampered with and should not have missing serial numbers, otherwise it will no longer be qualified for a refund.

• Make sure the package has no missing items, including price tags, labels, original packing.

• The original package of any item should not be opened and should remain sealed.

Unreturnable Products has the right to process as it deems appropriate any items returned from the buyers, after a period of 30 days from the return date provided that the customer has been notified of the status of the return and in the event that the customer did not accept to receive the returned items. By agreeing to these Terms and conditions, you explicitly authorize Sanita AFH to dispose of and/or liquidate any undesired items without any objection and any liability to Sanita AFH.

Return Policy for Repeated Returns

We offer a flexible returns policy to make your online shopping experience even easier. However, we do monitor the number of returns made and may refuse to accept orders at our discretion if goods are returned repeatedly.

Order cancellation

Orders placed on the website can be cancelled within a period of 24 hours.

Coupon Code Terms & Conditions

• Code is valid for a one time use. The Code applies only to items purchased in a single order or as per provided by

• Code is limited to one customer and account;

• Each promotional code is only valid for qualifying items;

• Code expires according to the date of expiry of the code;

• Code cannot be transferred and cannot be resold;

• Products acquired with a promotional code fall under our returns policy;

• V.A.T is applicable to the full value of your order.

• In the absence of the consent of the Coupon owner Sanitaservu is not liable for the loss, stealth, destruction or use of the code.

• Sanitaservu reserves the right to cancel the Coupon if it is suspected of fraudulently, unlawfully or otherwise being acquired, used or applied to a Sanitaservu account in breach of these Terms and Conditions.

• The holder of the Coupon shall not be entitled to claim any compensation, whether moral or material, from Sanita SAL or any sister company in connection with the Coupon Code under any circumstances and for any reason whatsoever.


The Site is just a platform where users can interact for their transactions with each other. The Site is not and cannot in any way be a party to or control any transaction between two Site users. The Site does not guarantee that a buyer or seller completes a transaction or accepts the return of an item or makes any refund for the same. By agreeing to these Terms and Conditions, you accept and consent to the following conditions:

• The contract for sale of any item shall be a strictly bipartite contract between the seller and the buyer. At no time shall any right, title or interest over any item vest with nor shall have any obligations or liabilities in respect of such item or the contract between the buyer and seller.

• is not liable for any unsatisfactory or delayed performance, loss, damage or delay resulting from unavailable items.

• does not make any representation or warranty as to the attributes (including but not limited to quality, worth or marketability) of the items proposed to be sold or purchased on the Site. In particular, does not implicitly or explicitly support or endorse the sale or purchase of any items on the Site, nor is a supplier or manufacturer of any items sold by users or purchased by users.

• The Site may contain links to websites of third parties controlled and maintained by others. cannot be held liable for the materials or offers of the goods or services included on such websites and any link to such websites does not guarantee that such websites are free of viruses or other items of a destructive nature And you agree that is not liable for the content or availability of such websites.

• The manner and conditions of delivery, payment and insurance shall be agreed independently by the User and shall not take any responsibility for those measures.

• shall not be responsible on behalf of third parties for any errors or omissions.

• excludes all implied warranties, terms and conditions and is not liable for any loss of money, goodwill or reputation, or any special, indirect or consequential damages arising directly or indirectly, out of your use of or your inability to use the Site.

You disclose and exempt and/or any of its officers and representatives from any claim, request, dispute, costs, damage, liability or other effect (direct or indirect) of all actions by users of the Site and expressly waive any such claims that you have pursuant to applicable laws in this respect.

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